Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return we require that at least 70% of the honey remain in the jar. If you enjoyed it enough to eat more than 30%, you must of liked it! You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@honeymex.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for shipping costs for returns. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@honeymex.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if your item arrived damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.